Roger's Origin Story
Roger was born from operator experience at brands like Made In and True Classic. These companies were built on a culture of excellence and putting the customer first. Yet, despite that commitment, "silent" fulfillment issues such as inventory discrepancies, broken integrations, and lost packages, caused orders to slip through the cracks.
Every time we failed a customer, it stung. Those experiences stuck with me because those "silent" errors didn't just damage the customer experience; they led to lost revenue and untold impacts on retention. I built Roger to be the platform to protect your revenue and safeguard the customer experience.
Battle scars from the front lines
Broken Integrations
“The day our new 3PL went live, they realized that international orders had not been configured and they needed weeks to address it. The Ops team had to manually identify missing orders and upload them daily. It was a stressful few weeks of finding lost orders.”
Inventory Issues
“Our warehouse partner adjusted out hundreds of units of inventory that put our top selling product out of stock after we had oversold 50 units.”
Invalid Addresses
“Bad addresses led to hundreds of customer orders stuck. The CX team manually searched orders on Google Maps to clear what they could and emailed the customer when they could not find a match.”
LTV Erosion
“We spend millions on acquisition to get customers to our site and only 2-3% of those customers purchase. We need a customer to place at least 2 orders to reach profitability. Every time we lose a customer with poor fulfillment experiences or have to refund an order, we're breaking our ability to operate profitably.”
If these battle scars sound familiar, enlist with Roger.
Defend Revenue. Protect customer experience.
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